Contact Us
About Your Delivery
If you are expecting a delivery please Track Your Parcel, or call 08444 930 932 for further enquiries.
Please note we are currently unable to provide estimated times for delivery.
If you do not have a valid Consignment Number or Customer Reference Number please call the sender of the goods for more information.
Our Customer Care team is available from 08:00 to 20:00 Monday to Friday, 08:00-12:00 noon on Saturday excluding Public and Bank Holidays.
Interested in Sending Parcels?
If you are interested in setting up an account please visit Become A Customer. At present all of our Customers are set up with an account before we can start trading.
Please be advised that we are unable to service one off sending requirements at this time
General Enquiries
Our website has been designed to provide you with the information you need about City Link and our express delivery services.
If you have a question please view our Frequently Asked Questions to see if we have provided the answer. For all other general enquiries please call 08444 930 931
Our Customer Care team is available from 08:00 to 20:00 Monday to Friday, 08:00-12:00 noon on Saturday excluding Public and Bank Holidays.
Complaints
If you would like to make a complaint, please contact us:
Online Form:
You can contact us by completing our online form
By Telephone:
Please call our Customer Relations team on 08444 930 936
Please note our Customer Relations team is available from 08:30 to 17:30 Monday to Friday excluding Public and Bank Holidays.
By Post:
Customer Relations,
City Link Ltd,
Riverbank, The Meadows Business Park,
Blackwater, Camberley,
Surrey
GU17 9AB
Compliments & Feedback
At City Link we value your comments and feedback and are always willing to listen. So whether you have a comment or suggestion or just want to tell us about the great service you have received, please complete our online form.
