Delivering Your Commitment To Your Customer
At City Link we really are committed to our Customers. Teamwork is key both internally within our own business and externally by working in true partnership with our Customers.
How do we achieve this?
Our Network Services
Our vast range of flexible and competitive services are delivered through a reliable network built upon high levels of security and integrity. And with industry experts in senior positions throughout our business we have the knowledge and experience to deliver all of your distribution requirements.
Our Security
Security is paramount and we have many ways we demonstrate our controls; from secure cage handling to 24/7 CCTV monitoring, ensuring your goods arrive safely, on time, in full.
Our Dedicated Account Management
Our Customer Partnership Management programme ensures that we keep in regular contact to enable us to understand your business needs and develop our service solutions.
Our Local Customer Care Teams
We pride ourselves on having local dedicated Customer Care teams providing:
- Access to the Depot Senior Management team at all times
- Fast resolution of any issues
- A dedicated team to process any claims or complaints
- An automated telephone re-scheduling service for your Customers' deliveries
Our People
Our drivers are the biggest ambassadors of our business and you will usually see the same driver on a daily basis at an agreed collection time.
Our people are at the heart of our business and take pride in everything they do. We continually invest in training programmes to create a safe and accountable environment promoting a ‘can do’ attitude allowing us to develop a highly motivated and committed team.
