Our service, your advantage
At City Link we really are committed to our customers. Teamwork is key both internally within our own business and externally by working in true partnership with our customers.
How do we achieve this?
Our Network Services
Our vast range of flexible and competitive services are delivered through a reliable network built upon high levels of security and integrity. And with industry experts in senior positions throughout our business we have the knowledge and experience to deliver all of your distribution requirements.
Our end-to-end secure network is the best in the business with CCTV, VanCams, trailer tracker, parcel tracker and our caged network. We take care of your parcels by placing them in our caged network during transit. By reducing the number of times we physically handle them, we minimise damages.
We’re easy to do business with as we’ve flexible and adaptable services to keep your business moving. Sameday, Next Day, timed slots, Retail Solutions, Ireland, International, Post – we’ve a host of products to make sure your customers receive their parcels when they want them.
We currently deliver on time and in full 98.5% of the time. And that includes peak periods. We’ve invested heavily in driver technology and our end-to-end network so our service levels are among the best in the business.
Our Account Management
Our Account Management teams ensure that we keep in regular contact with you, helping us to understand your business needs, build a valued relationship and tailor our service solutions to meet your business needs.
Our drivers are the greatest ambassadors of our business and you will usually see the same driver on a daily basis at an agreed collection time.
Our people are at the heart of our business and take pride in everything they do. We continually invest in training programmes to create a safe and accountable environment promoting a ‘can do’ attitude allowing us to develop a highly motivated and committed team.
For more information on how to become a City Link account customer, click here.