City Link invests in new depot at Chelmsford
City Link, the UK’s premium express parcel carrier, has opened a new state-of-the-art Depot at Chelmsford with a view to expanding its operations there.
At 72,000 square feet, the new facility in Atholl Road, Chelmsford, represents a substantial investment and gives City Link the capacity to handle more parcels than ever before in the area.
As well as providing room for on-site collection and delivery loading, the new Depot is large enough to offer dedicated parking for trunking vehicles.
City Link’s operations will be streamlined at the new site which replaces the company’s two smaller Chelmsford North and Chelmsford South Depots.
Not only were they five miles apart, they also offered far less space. The new Depot is 50% larger than both Chelmsford North and Chelmsford South combined.
Paul Dillon, Depot Manager, said: “The new Chelmsford Depot will enable City Link to offer even greater levels of service to our customers.
“We are delighted with the new facilities and the employees have worked extremely hard to ensure the transition was as smooth as possible.
“These are exciting times for City Link. The Chelmsford region has a huge amount of untapped potential and I am looking forward to further growing our business in the region.”
Tim Brown, Sales and Marketing Director of City Link, said: “City Link is once again a company on the ascendancy and the opening of the new Depot at Chelmsford is part of our plans to expand to become a £500 million company in the next five years.
“At City Link the customer always comes first and the new Depot will afford us better facilities to ensure the smooth running of our operations, as well as the room to expand our services in the future.”
As well as investing in Depots, City Link has recently invested £5 million in totally transforming its customer care operation as part of embedding a “right first time” culture across the whole company.
The parcel carrier now has the capacity to track every aspect of its operations, from the delivery of parcels to the logging of customer complaints, in order to deliver a first-class service to its customers and recipients of parcels.
With its secure caged network and popular ‘My City Link’ service that allows customers to track the whereabouts of their consignments in virtually real-time from any computer anywhere that has access to the internet, City Link is at the forefront of the express delivery sector.